For items located at our U.S. location and shipping to a U.S. address, these items ship out within 24 hrs. from order processing via USPS.
NO SALES TAX ON ALL DOMESTIC ORDERS!
Sales Tax will apply for the following state(s): AL
For items shipping from one of our designers located outside of the U.S. and shipping to the U.S. or another country we offer International delivery via DHL through iGlobal. Rates and delivery times varying by country. Duties and Taxes can be calculated and prepaid at checkout for most international destinations.
*CUSTOMS AND DUTIES* Due on delivery, paid to the carrier for the following countries:
LIST OF COUNTRIES COMING SOON
Items may be returned within 14 days of receipt of the item for a full refund, exchange or store credit. Any return must be in original salable condition i.e. HAS NOT BEEN WORN, ALTERED or WASHED and have all the original tags attached. We will not accept returns that have not met these conditions. Items must be returned with MAX Ǻ MAXIM garment bags. Shipping charges and duties/taxes are not refundable. Return/Exchange shipping is at your own expense.
Non Returnable Items
Jewelry and accessories are FINAL SALES. These items cannot be returned or exchanged. We strongly encourage you to contact a customer service representative with questions pertaining to a final sale item before purchasing.
How to make a return/exchange
1. Email us to receive a Return Authorization Number. Please include your order number.
(MAX Ǻ MAXIM reserves the right to refuse any returns without an RA Number.)
2. You will be emailed an RA Number and an address to ship the item(s) back to.
3. When your return has been processed you will be notified by email.
Once MAX Ǻ MAXIM has received your return, we will issue you a credit to the original form of payment within 5-7 business days. Note: Any applicable duties and taxes paid are not refundable.
Please note: MAX Ǻ MAXIM is not responsible for reimbursement or compensation of lost packages without proof of delivery to our returns facility. Also, we maintain the right to refuse credit of any return or exchange that does not comply with our return policy. Please review the policy or contact customer service with any questions prior to your purchase.
Feedback and suggestions
Phone: 1.973.934.5657 M-F 9am - 5pm EST Saturday 10am - 2pm EST
MAX Ǻ MAXIM makes every effort to represent the true color and fabric of our merchandise through pictures and descriptions. However, because of the differences in picture quality on your computer's monitor, the appearance of merchandise may not be entirely accurate. We apologize for any inconvenience this may cause.